Refund policy
Refunds
Refunds & Right of Withdrawal
Digital Downloads
Due to the nature of instant-download products, we generally do not accept returns once a file has been accessed or downloaded.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of the date of your order, without giving any reason, provided you have not yet accessed or downloaded the digital content.
To exercise your right of withdrawal, please contact us before accessing your download. Once digital content has been accessed or the download has begun, the right of withdrawal no longer applies, as permitted under EU Consumer Rights Directive Article 16(m).
To request a withdrawal, contact us at: [your contact email or link to contact page]
If your withdrawal request is valid, we will process your refund within 14 days of receiving your request, using the same payment method you used for the original transaction.
Other Issues
If you experience any technical problems with your download, please contact us and we'll do our best to make it right.